Frequently Asked Question's

How long to carpets take to dry?
The carpets are slightly damp after cleaning, and can be walked on with clean non-marking shoes (not with bare feet) in about 30 minutes. Normal soiled carpets usually dry between 3-4 hours after cleaning. Keeping room temperature at or above 65 degree's, cracking windows slightly open to allow moisture to escape outside and running fans to move the moisture in the air will shorten the time needed to dry.


Should I vacuum before cleaning?   

Yes, it always helps to pre-vacuum. 85% of dirt in your carpets is solids.


How much furniture do you move?
We move most light furniture. We do ask that you be responsible in moving collectables and personal items from small furniture. Couches etc. can be moved by request. We do not move large furniture such as beds, dressers, hutches, sideboards, exercise equipment etc.


How often should I get my carpets cleaned?
The carpet manufacturing industry recommends bi-annually cleaning with truck-mounted steam cleaning equipment to obtain maximum lifespan of your carpet. Professional cleaning does not  damage the carpet. (IICRC)


What is the black around the carpet edges?  
This is called filtration edges. It is caused by an air gap between the wall and the sub-floor. Sometimes the filtration edge stains can be removed depending on how long they have been there.


What does ScotchGard Carpet Protector do?
Scotchgard puts a water resistant shield on your carpet, that helps prevent it from absorbing spills that can turn into permanent stains. Scotchgard should  be applied and groomed after cleaning.


Cleaning tips


Common Spot Cleaning Tips Get at stains quickly, 99% of all stains can be removed by one cleaning agent or another if they are cleaned in the first few days. The longer a stain chemically reacts with the carpet the harder it will be to remove it. 


What is the proper way to spot clean?   Spot cleaning can be done by spraying a mild diluted detergent on the spot, and then blot the spot with a clean white damp towel ( DO NOT RUB! YOU WILL DAMAGE THE CARPET FIBERS) Rinse out the towel and repeat as necessary .
 

Removing Candle Wax
Let the wax harden, then scrap off the excess with a dull knife, fork or spoon.
Place part of a paper bag, a sheet of newspaper, paper towels, or a clean cloth over the wax. Using a warm iron, press gently on the paper bag. Be careful not to leave the iron in one place too long or you may burn the carpet fibers. The paper bag will soak up the melted wax. Use a new paper bag as often as necessary until you get all of the wax. This can take some time. Put an ice cube or two on the wax to freeze it, leaving them there for a minute. This
should harden the wax enough to break it up and get more of it out.
To remove stains left from colored wax, try gently dabbing the stain with a rag dampened with rubbing alcohol. Be sure to use the clear alcohol, not the colored ones. If the alcohol doesn't do the trick, you can try using dry cleaning solvent.
When done removing the candle wax out of the carpet, rinse the area with clean water. Blot up the excess water, and dry the area quickly. A fan can help with this. Quick drying prevents any of the dye stains deeper down from wicking up of the surface.


Coffee Spill on Carpet
Blot up as much of the spilled coffee as possible. Use plain water or mix one tablespoon of liquid dishwashing detergent and one tablespoon of white vinegar with two cups of warm water. Using a clean white cloth, sponge the stain with plain water or the detergent/vinegar solution. Apply a little bit at a time, blotting frequently with a dry cloth until the stain disappears. If using a detergent/vinegar solution, sponge with cold water and blot dry to remove the solution.


Coffee and Cream
If there’s cream (or milk) in the coffee that caused the stain, be sure to use an enzyme laundry detergent when washing the stained item.


Coffee Spill on Upholstery
1) Mix one tablespoon of liquid dishwashing detergent with two cups of cool water. 2) Using a clean white cloth, sponge the stain with the detergent solution. 3) Blot until the liquid is absorbed. Repeat Steps 2 and 3 until the stain disappears. Sponge with cold water and blot dry. Or, using a clean white cloth, 1) sponge the stain with a dry-cleaning solvent. 2) Blot until the solvent is absorbed. Repeat Steps 1 and 2 until the stain disappears.


Red Wine
Blot the spill with paper towels or a clean cloth. Combine 1 teaspoon carpet shampoo (or dish soap, like Dawn) and 1 cup hydrogen peroxide in a small bowl. Soak a clean sponge in the mixture, squeeze it halfway dry, then gently blot the stain. Continue until the stain lifts. Sponge the stained area with warm water. Blot dry with a clean cloth or paper towels.

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